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People Management in the 21st Century was initially written with employees and Team Leaders from all levels of businesses in mind but it has since been described as a learning tool for the future so important that it should be read by everyone from 16 to 65 regardless of whether they are studying or in business for years. This book introduces some of the most powerful yet easy-to-use “Tools for the Job” which will enable Team Leaders and employees at all levels of their working environments to better understand and develop their own and their teams’ current and future potential. The ideas and tools presented here will help you in making much smarter all-round decisions which in turn will greatly increase the odds of you and your team not just succeeding at work but doing so in a much more efficient and happier working environment.

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– Boyer’s breakthrough text meets today’s student and instructor’s needs and redefines the marketplace. He understands the importance of striking a balance by creating a book that does an even better job at covering the core concepts while also providing customers with a new product that fully addresses and approaches this course area from today’s teaching and learning perspectives and actual business practices. The three unifying themes throughout the book are Strategy, Global Supply Chain, and Service Operations. Strategy will serve as an overarching framework and will be used in each chapter to present students with an alternative approach to specific challenges. Boyes uses examples from non-US companies and/or organizations in each chapter to incorporate Service Operations in the book. He shows that even some of the largest manufacturing companies today have extensive service activities such as customer support and product development. The Global Supply Chain theme will allow students to see how products move through different companies and countries with Boyes’ use of real world examples throughout his text. Students will benefit from the robust supplements package and Boyes’ motivation to use technology as a primary ingredient in his text. 720 pp. Englisch

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